This policy applies to paid Digivault plans (Professional and Business). The Free plan has no charge and can be stopped at any time.
1. Cancelling your plan
- You can cancel at any time from Dashboard → Billing → Cancel subscription.
- Cancellation takes effect at the end of your current billing period. You keep your paid features until then, and you will not be charged again.
- After that your workspace moves to the Free plan (10 active requests, 1 GB storage). Existing documents stay available under your retention settings, but you may be unable to create new requests or upload more files until you are within the Free plan limits.
- You can also email support@getnomik.com from your account email and we will cancel it for you.
2. Refunds
Subscription fees are for access over the billing period and are generally non-refundable once the period has started, and we do not give pro-rata refunds for unused time after cancellation. We will refund in these cases:
- Duplicate or incorrect charge: if you were charged twice or an amount different from the plan price, we will refund the extra amount.
- Charge after cancellation: if you were charged for a period after your cancellation took effect.
- Service failure on our side: if you could not use the paid service for a significant period because of a fault on our side that we did not fix within a reasonable time, we will refund or credit the affected period.
- First-time purchase: if you contact us within 7 days of your first payment for a plan and have not made substantial use of the paid features, we will refund that first payment.
- Any other refund the law requires.
To ask for a refund, email support@getnomik.com with your account email, the payment reference and the reason. We reply within 3 working days.
3. How refunds are paid
Approved refunds are sent to the original payment method through Razorpay. They normally reach you within 5–10 working days after approval, depending on your bank or UPI provider. GST charged on a refunded amount is refunded with it.
4. Failed or declined payments
If a renewal payment fails, we may retry for a short period and notify you. If it still fails, your workspace moves to the Free plan at the end of the current period.
5. Closing your account and deleting data
Cancelling a plan does not delete your account or documents. To delete your account and data, email us from your account email. Documents are also removed automatically at the end of your retention period. Deletion is permanent.
6. Changes to this policy
We may update this policy for future billing periods and will post the new version here. Questions: support@getnomik.com.